Support
Proof Support
Proof Mobile Application
BorstPhoto, LLC
About Proof
Proof is a private photo-delivery and client-gallery app for professional photographers. It ships empty — you bring the photos. Add your clients, build collections from your own library, Dropbox, or Google Drive, and deliver each one privately through a secure access code.
Your client opens a clean, full-screen gallery to browse, favorite, and download their photos. Apple/Google sign-in keeps everything private; each collection is visible only to the client it was sent to. It works for any kind of photography — you decide what you deliver.
Contact Us
The fastest way to reach us is by email. We aim to respond within one business day.
Email [email protected]How It Works
- Sign in: Create your account with Apple Sign-In or Google Sign-In — no separate password to remember.
- Open your gallery: Enter the access code your photographer sent you to unlock your private collection.
- Browse & favorite: View your photos in a full-screen viewer and mark the ones you love.
- Download & share: Save your photos to your device or share them straight from the app.
- Stay private: Lock the app with a PIN or Face ID from the Settings screen.
For clients
I didn’t get an access code — what do I do?
Access codes are sent by your photographer, usually by text message. If you haven’t received yours, reach out to your photographer directly, or email us at [email protected] and we’ll help.
How do I download my photos?
Open your collection, tap a photo to view it full screen, and use the download or share button. You can also download favorites in bulk from the gallery view.
How do I sign in? Do I need a password?
Proof uses Apple Sign-In and Google Sign-In, so there’s no separate password to create or remember. Your account is tied to the Apple or Google account you choose at sign-in.
How do I delete my account and data?
Open the app’s Settings screen and choose to delete your account. This permanently removes your data from your device and from our cloud bridge. You can also email [email protected] to request deletion, and we’ll process it for you.
For photographers
How do I connect Dropbox or Google Drive?
Connect the account you already use from the app’s Settings screen, then build a collection by picking photos from it. Proof reads from your storage rather than copying your photos into its own, which is why there’s no second storage bill — and why the files stay yours if you ever stop using Proof. You can also build a collection straight from your phone’s photo library.
How do I send a gallery?
Build the collection, then send your client their access code by text straight from the app. They install Proof, sign in, and enter the code to open the gallery. There is no public link — a collection is visible only to the client it was sent to, which is also why a forwarded screenshot of a code is worth nothing without the sign-in behind it.
Do bookings and invoices come with it?
Yes, at no extra cost. Build a booking with packages, line items and a deposit; send a professional invoice; take deposits through PayPal; and track what’s outstanding against what’s collected. Model releases are included too — your own wording, signed by the model on their own device.
How do refunds work? Can you refund my 99 cents?
We can’t — Apple handles every App Store purchase, and refunds are issued by Apple rather than by us. Request one at reportaproblem.apple.com: sign in, choose “Request a refund”, pick Proof, and submit. Apple usually decides within 24 to 48 hours. If something is broken, email us first — we would rather fix it.
Is there an Android version?
Not yet. Proof is on iPhone today and in review for Google Play. Join the Android list and we’ll tell you the day it lands.